Refund Policy

What is the refund policy?

You may ask for a refund during the period that matches how you were billed. If that period has already passed, we cannot return the payment. Card and wallet charges are processed by our payment partner (Creem, Lemon Squeezy); they may apply their own validation, fraud checks, and timelines alongside this policy.

• For annual billing or perpetual (one-time) licenses, a refund request must be made within fifteen (15) days of the purchase date.
• For monthly billing plans, a refund request must be made within seven (7) days of the purchase date.
• For semi-annual or similar mid-length subscriptions, a refund request must be made within fifteen (15) days of the purchase date.
• For subscriptions that renew automatically, a refund request must be made within seven (7) days after the automatic renewal charge.

After a refund is issued, the corresponding license may be deactivated. Please uninstall the software from your computers and remove copies you no longer have rights to use.

For refund requests relating to orders placed on this website, contact us at support@grtsoft.com and include your order ID or confirmation email. You can also reach us through the Supportpage.

Circumstances where we may not grant a refund

1. The request arrives after the fifteen (15) or seven (7) day window that applies to your product or billing type.
2. You did not read the product description or skipped the free trial, then ask for a refund because the features or results are not what you assumed. We recommend reading each product page and using the trial before you buy.
3. You already used the product successfully for its ordinary purpose and now request a refund after obtaining the outcome you purchased it for.
4. You claim you did not receive a license or activation message within two (2) hours. Under normal conditions messages are sent soon after payment, but delays can happen because of spam filters, mail providers, or network issues. Check junk mail first, then email support@grtsoft.com; we aim to respond within one business day.
5. The request is based on price differences between regions, currencies, promotions, or another vendor’s pricing.
6. You want a partial refund for one item inside a bundle. We may instead refund the full bundle if you purchase the correct offering separately within the bundle’s guarantee period, at our discretion.
7. You purchased the wrong product and refuse reasonable help from our support team to fix activation or usage.
8. You bought GRTSoft software from another store, reseller, or marketplace rather than our official site. Those sellers handle their own refunds.
9. You request a refund because you later bought a similar product from another provider instead of using what you purchased here.
10. You file a chargeback or claim unauthorized payment after the order was completed and delivered. We may work with you to exchange the product or correct the order instead of cancelling a fulfilled license.
11. You report a technical problem but will not describe it clearly, try suggested fixes, or cooperate with support troubleshooting.
12. You simply change your mind after purchase, with no defect or policy conflict involved.
13. Any other situation where the request is not justified under this policy or applicable law.